Lost Key Replacement & Rekey: What the Process Actually Involves
When you call us after losing a key, the first thing our technician does is verify ownership — a standard, professional step that protects you as much as it protects the property. Once verified, we assess the lock hardware on-site. For a residential door with a standard Kwikset or Schlage deadbolt, rekeying means disassembling the cylinder, swapping the internal driver pins and key pins to a new configuration, and cutting a fresh key to match. It takes a skilled technician roughly 15 to 30 minutes per lock and renders every existing copy of your old key completely useless — without replacing the lock hardware itself.
For properties with a mortise lock — the rectangular, multi-component lock body that sits inside the door edge and is common in older Studio City bungalows, commercial storefronts, and apartment entryways along Laurel Canyon Boulevard — the process is more involved. A mortise lock contains the latch, deadbolt, and sometimes a privacy or passage function all within a single cast housing. Rekeying or replacing the cylinder inside a mortise lock requires a technician who understands the specific mechanism, because forcing or mishandling it can damage the lock body or the door itself. Our technicians are trained specifically on mortise lock service and carry compatible cylinders for the most common brands, so we can almost always complete the work damage-free in a single visit.



